Privacy policy

We, Brain Rock Commerce, LLC dba Cross & Glory and its subsidiaries and affiliates (“Cross & Glory,” “we,” “us,” and/or “our”), hereby provide you with our Privacy Policy, which outlines our approach to managing the personal data that we collect online (through our websites) and offline (through customer support channels and in-person promotional activities). These services, collectively referred to as the “Services”, are governed by this Privacy Policy.

 This document sets out the personal data types that we collect and process, and the manner in which we use and share such data, as well as the options that you may exercise in relation to our handling of your personal data.

 Please be advised that this Privacy Policy is effective as of January 01, 2023.

We collect the personal data that you provide to us directly, such as when you open an account, place an order, request to receive emails, contact customer service, or interact with us on social media. The types of personal data we may collect directly from you include contact information, such as your name, email address, mailing address, and phone number; account information, such as your username and password; billing information, such as credit card details and billing address; optional information you may choose to provide, such as your social media handles, art preferences, age range, and gender; and any other information you choose to provide, such as product reviews, responses to surveys or quizzes, or to receive customer support.

We collect information about your use of the Services, such as the products you purchase, sign up for waitlists or pre-orders, or otherwise express interest in.

We may collect information about you from other sources, including other users, third-party social media services, and other unaffiliated third parties, including advertising networks, media monitoring companies, and publicly available sources.

When you visit our sites, interact with our communications, or visit our stores, we collect certain information automatically. To collect this information, we may use cookies, web beacons, and similar technologies. A “cookie” is a text file that websites send to a visitor‘s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as a pixel tag or clear GIF, is used to transmit information back to a web server. We may also collect information about your online activities over time and across third-party websites.

The information we collect automatically may include URLs that refer visitors to our websites; search terms used to reach our websites; details about the emails we send, such as opens, clicks, and unsubscribes; details about the devices that are used to access our websites (such as IP address, browser information, device information, and operating system information); details about your interaction with our websites (such as the date, time, length of stay, and specific pages accessed during your visits to our websites, referral activity, and which emails you may have opened); information about activity in our stores, such as through closed circuit TVs for security monitoring or geofencing to identify traffic in our stores; and usage information (such as the number and frequency of visitors to our websites).

We may associate this information with your CROSS & GLORY account if you have one, the device you use to connect to our Services, or email or social media accounts that you use to engage with CROSS & GLORY.

CROSS & GLORY may engage others to provide analytics services and serve advertisements on its behalf across the internet and in mobile applications. These third-party service providers may employ cookies, web beacons, and similar technologies to collect information about your use of the Services and other websites and applications, such as your IP address, device ID, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information.

CROSS & GLORY and others may use this information to analyze and track data, determine the popularity of content, deliver advertising and content targeted to your interests on CROSS & GLORY's Services and other websites, and better understand your online activity. If you wish to opt out of having your web browsing information used for interest-based advertising purposes, you may visit www.aboutads.info/choices. European users may opt out of receiving targeted advertising through the European Interactive Digital Advertising Alliance. 

In addition, CROSS & GLORY may work with third parties to serve advertisements to you as part of a customized campaign on third-party platforms, such as Facebook or Google. As part of these ad campaigns, CROSS & GLORY or third-party platforms may convert information about you, such as your email address, into a unique value that can be matched with a user account on these platforms, allowing CROSS & GLORY to learn about your interests and serve you advertising customized to your interests. Please note that the third-party platforms may offer you choices about whether you see these types of customized ads.

We may use the information we collect from you to deliver the products and services you request, maintain and personalize your account and our interactions with you, and improve our Services. In addition to the foregoing, we may use the information we collect for the following purposes:

 

  • To create and manage your online accounts and profiles;
  • To communicate with you about our Services, including to inform you about products and services that may be of interest to you;
  • To complete transactions that you request, perform our contractual obligations, and otherwise fulfill our ongoing business relationship;
  • To respond to your requests, inquiries, comments, and suggestions;
  • To facilitate your engagement with the Services, including to enable you to post comments and reviews, interact with other customers, and post on social media;
  • To offer contests, sweepstakes, loyalty programs, or other promotions;
  • To personalize your online experience and the advertisements you see when you use the Services or third-party platforms based on your preferences, interests, purchasing history, and browsing behavior;
  • To monitor, audit, and analyze trends, usage, and activities in connection with our Services;
  • To carry out short-term activities and other internal uses related to the products or services you purchase from us or your ongoing relationship with us;
  • To conduct internal research and development;
  • To detect, investigate, and respond to security incidents and protect against illegal or objectionable activities, including the unauthorized use of the Services, and to protect the rights and property of CROSS & GLORY and others;
  • To debug, identify, and repair errors that impair existing intended functionality of our Services;
  • To comply with our legal obligations, including those required for you to benefit from rights recognized by law, or any regulatory requirements or provisions; and
  • To conduct or administer surveys and other market research.

Within CROSS & GLORY: We may disclose certain personal information of yours to CROSS & GLORY affiliates and personnel who require access to such information to carry out the purposes stated above, including personnel in customer service and information technology departments. 

Third-Party Service Providers: We may engage trusted third-party service providers to carry out some of the services described above on behalf of CROSS & GLORY. For instance, we may share some of your information with service providers who assist in processing credit cards and payments, hosting, managing, and servicing our data, distributing emails, conducting research and analytics, and administering certain services and features. We may also share information about you with our professional advisors, such as accountants, auditors, lawyers, insurers, and bankers, as necessary. Although these service providers may change over time, we will always use trusted service providers who we require to take appropriate security measures to protect your personal information in line with our policies. We only allow them to process your personal information for specific purposes and, when appropriate, in accordance with our instructions and the provisions of this Policy and applicable law.

 

Other Third Parties: In limited circumstances, we may share and/or are obligated to share your personal information with other third parties, including (a) to comply with our obligations, to protect the rights and property of CROSS & GLORY, our customers and the public, to cooperate with law enforcement investigations, and to detect and respond to suspected illegal activity and threats to the health or safety of any person or our systems or services; (b) in connection with, or during negotiations of, any merger, joint venture, sale of company assets, financing, or acquisition of all or a portion of our business, assets or stock by another company (including in connection with any bankruptcy or similar proceedings); and/or (c) with your consent and at your direction. 

When you provide a product review or post other user content, that content may be publicly posted. Other users may be able to see your name or other information about you that you post. In certain instances, we may also share aggregated or de-identified information that cannot reasonably be used by those third parties to identify you. 

You have the right to access, update, or modify your account information, which includes profile, contact, payment, and shipping information, at any time by logging into your CROSS & GLORY account.

You have the right to unsubscribe from our promotional emails at any time by following the instructions provided in those emails. However, note that we may still send you non-promotional emails (such as order confirmation emails or emails about changes to our legal terms) even if you choose to opt out of receiving promotional communications. 

Most web browsers are typically set to accept cookies by default. However, you have the right to choose to set your browser to remove or reject browser cookies. Please be aware that if you choose to remove or reject cookies, this may affect the availability and functionality of our websites. 

With your consent, we may send promotional and non-promotional push notifications or alerts to your browser. You have the right to deactivate these messages at any time by changing the notification settings on your browser. 

Our Services are not intended for children. If you have reason to believe that a child has provided personal data to us, please contact us immediately. 

In consideration of CROSS & GLORY's global operations, we may need to transfer your personal data to, or store or access it in, jurisdictions that do not provide equivalent levels of data protection as your home jurisdiction. In such cases, we will undertake appropriate measures to ensure that your personal data receives a level of protection that is adequate and in accordance with applicable laws and regulations. 

If you are a resident of the European Economic Area, United Kingdom or Switzerland, you are entitled to certain rights and protections under the law regarding the processing of your personal data. 

As a European Resident, we process your personal data when: 

  • We need to use your personal data to fulfill our contractual obligations with you, such as processing payments for and providing the CROSS & GLORY products you have ordered.
  • We have a legitimate interest in processing your personal data. For instance, we may process your personal data for performance marketing activities, data analytics, and to provide, secure, and enhance our services.
  • We need to comply with a legal obligation to which we are subject.
  • We need to protect your vital interests or those of others.
  • We have obtained your consent to do so, which you may withdraw at any time.
  • Data Subject Requests 

If you are a European Resident, you have the right to access the personal data we hold about you and to request that it be corrected, updated, or deleted. You may also have the right to object to, or request that we restrict, certain processing. If you wish to exercise any of these rights, please contact us using the details provided below. If you have a CROSS & GLORY account, you may also review, update, and delete certain personal data by logging into your account. 

If you are a European Resident and have a concern about how we process your personal data, you have the right to lodge a complaint with the data protection authority where you reside. For contact information of your local Data Protection Authority, please visit http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm or, if you are a resident of Switzerland, https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact/. If you have any questions or concerns about our handling of your personal data, please contact us as indicated below.

As a California resident, you have certain rights under California law and the California Consumer Privacy Act (“CCPA”) with respect to your personal data. You have the right to request notice of how your information is shared with third parties for direct marketing purposes or to opt-out of such sharing. 

In accordance with the CCPA, we are required to disclose certain information with respect to our collection, use, and disclosure of personal data. In the preceding 12 months, we have collected various categories of personal data, which are detailed in the “Categories of Personal Data Collected” section above. We collect each category of personal data for the business or commercial purposes described in the “Business or Commercial Purpose for Collecting and Using Data” section above, and we collect personal data from you and third-party sources, which are described in the “Categories of Sources of Personal Data” section above.

 

We may disclose each category of personal data for business or commercial purposes, as detailed in the “Categories of Personal Data Disclosed” section above, and we may share each category of personal data with third parties, as described in the “Categories of Third Parties With Whom We Share Personal Data” section above.

 

As a California consumer, you have the right to request access to your personal data, additional details about our information practices, and deletion of your personal data (subject to certain exceptions). You may also have the right to opt-out of sales of personal data, if applicable. We describe how California consumers can exercise their rights under the CCPA in the “Your Consumer Rights” section above. Please note that you may designate an authorized agent to exercise these rights on your behalf, subject to certain requirements. We will not discriminate against you if you choose to exercise your rights under the CCPA. 

If you have any questions about our privacy practices or your rights under California law and the CCPA, please contact us by emailing info@crossandglory.com or by visiting this webpage. Additionally, please note that we do not and will not sell personal data as the term “sell” is defined by the CCPA.

CROSS & GLORY may provide links to third-party websites, services, plug-ins, and applications, including but not limited to Facebook and Google, which are not owned or controlled by CROSS & GLORY. This Privacy Policy does not apply to such third-party services, and we are not responsible for their content, privacy policies, or practices. We strongly advise you to review the privacy policies of these third-party services before providing any personal information to or through them. 

The Services may offer social sharing features and integrated tools, such as the Facebook "Like" or "Share" button, or the Twitter "Tweet" button, which enable you to share actions you take on our Services with other media. Your use of such features may result in the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information regarding the purpose and scope of data collection and processing in connection with social sharing features, please refer to the privacy policies of the respective entities that provide these features.

Our data retention policy for personal information is determined by both business requirements and legal obligations. We keep personal information for as long as it is necessary to achieve the purpose(s) for which it was collected and any other related purposes that are permissible under the law. For instance, we may retain specific transaction details and correspondence until the limitation period for any claims arising from such transactions has lapsed. Upon the completion of the data processing purpose(s), we delete your personal information from our systems and records, or render it anonymous, so that it is no longer capable of identifying you.

We reserve the right to modify or update this Privacy Policy at any time and without prior notice. Any changes to this policy will become effective upon posting on our websites, and we will indicate the date of the last revision. We may also notify you of any material changes to this Privacy Policy by email or other means. We encourage you to periodically review this Privacy Policy to stay informed about how we collect, use, and protect your personal data. 

Contacting CROSS & GLORY:

If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us by email at info@crossandglory.com. Please include the word “privacy” in the subject line of your email to ensure a prompt response.