Politique d’expédition

How can I check the status of my order?

Once your order is placed, you will receive an email confirmation and another when it ships. To track your order updates, please log in to your account using the same email address and password you used during checkout. For any other concerns or questions, feel free to contact us at help@crossandglory.com.

In case I need to modify my order, what should I do?

Please send us an email at help@crossandglory.com promptly if you want to modify or cancel your order. We'll do our best to accommodate your request, but please note that we cannot change the items or delivery address once a shipping label has been created.

What are the shipping fees for domestic orders?

Our standard domestic shipping rate is $14.95. Please be advised that shipping fees are nonrefundable once your item has shipped and may change based on carrier rates.

Free shipping is available for orders consisting of puzzles only and is restricted unless explicitly stated in promotional emails or on our website.

Do you offer international shipping?

No, from this website we only ship within Canada.  However, you can find our products on Amazon Australia, Amazon Mexico, and Amazon UK.

My puzzle arrived damaged, what should I do?

Our packaging is designed to protect your order, but damages may still occur during transit. If your order arrives damaged, please email us at help@crossandglory.com with your order number and a photo within 48 hours of receiving the delivery. We will replace your order or issue a credit.

What if my item is lost or stolen?

If your order is marked as "delivered" but has not arrived, please allow a few more business days for it to show up. Sometimes, packages are scanned as "delivered" while still en route.

Please note that we cannot replace lost or stolen items. To minimize the possibility of errors, ensure that you use the correct mailing address and track your shipment. In the event of issues with your delivery, we will file a claim on your behalf. However, we suggest that you also contact the courier directly to file a claim for your package if it is lost.

Which payment methods do you accept?

We accept all major credit cards, ShopPay, Amazon Pay, PayPal, and Apple Pay.